Skip to content
Cart 0 Get Started

Legal — Refunds & Returns

Refund & Return Policy.

Clear rules for standard stocked items, custom-machined parts, and defective goods — so you can order with confidence.

Effective Date: August 10, 2026

This Policy applies to purchases made from PMI-techria Technology (Guangdong) Co., Ltd. (“PMI-techria”) through https://www.pmi-techria.com/. Because we supply industrial components to business customers, our rules distinguish between standard stocked items and custom-engineered parts.

1. Standard Stocked Items — 7-Day Inspection Window

Standard, unmodified products purchased from our online shop (ball screws, linear guides, linear modules, and accessories in catalog configuration) may be returned within 7 calendar days of delivery if they are:

  • Unused, unmounted, and free of grease, scratches, or installation marks.
  • In their original packaging with all labels, certificates, and accessories intact.
  • Accompanied by the order number and a Return Merchandise Authorization (RMA) issued by us (see Section 3).

2. Non-Returnable Items

The following cannot be returned or refunded unless defective on arrival:

  • Custom-machined, cut-to-length, or machined-to-drawing parts.
  • Products with non-standard preload, coating, lubrication, or sealing specified by the buyer.
  • Items that have been installed, powered, greased, or otherwise used.
  • Clearance or final-sale items marked as such at checkout.

3. How to Request a Return (RMA)

  • Email sales@pmi-techria.com within the inspection window with your order number, the items involved, and the reason for the return.
  • Our team will reply within 2 working days with an RMA number and the return address.
  • Ship the items back within 7 days of RMA issuance. Returns without an RMA number cannot be accepted.

4. Return Shipping Costs

  • Our error or defective goods: we cover return shipping or send a prepaid label.
  • Buyer’s remorse or mis-ordering: the buyer covers return shipping and any import/export charges; original outbound shipping fees are non-refundable.

5. Refund Processing

Returned items are inspected within 3 working days of arrival at our Huizhou facility. Approved refunds are issued to the original payment method within 10 business days of inspection approval. Bank-transfer refunds may take additional time depending on your bank. We will notify you by email at each step.

6. Defective or Damaged Goods

If an item arrives damaged in transit or with a manufacturing defect, notify us within 48 hours of delivery with photos and the order number. We will repair, replace, or refund the item at our discretion, and we will cover all associated shipping. Defects that appear later in service are handled under the product warranty rather than this Policy — contact sales@pmi-techria.com and our quality team will open a case.

7. Order Cancellations

Orders for standard items may be cancelled free of charge before shipment. Orders for custom-machined parts may be cancelled only before production begins; once material is cut or machining has started, the order is binding.

8. Questions

  • PMI-techria Technology (Guangdong) Co., Ltd.
  • No. 9 Dong’an 1st Road, Shatian Town, Huiyang District, Huizhou, Guangdong, China
  • Email: sales@pmi-techria.com